Who is Sekander Badsha?
Currently, I am working as a Business Development Manager @ weDevs LLC.
***(weDevs makes frontend based WordPress plugins. We are best known for WP Project Manager, Dokan Multivendor, and WP User Frontend plugin. Recently we have launched the first ever ERP solution for WordPress based sites! You can check that at https://wperp.com.)
What Does he do?
The tasks I am involved at weDevs- defines the tagline of mine ?. You may think that I am involved with B2B Partnerships, Marketing and Promotional stuff and making presentations and reports.
Well, you’re correct! But the key job of mine is to look after the customer support and content development team. Because I believe in “word of mouth” a lot and consider that as the main selling point of a community driven product. Faster and friendly support can not only increase the sales but also keeps the sales graph stable.
I personally reply to minimum 13 support tickets every morning. This helps me to understand the product status, bugs, issues and every other related detail that I need to know about to keep the business on and going.
The blog of weDevs is the main source of traffic since the company was started in March 2012. So I generate ideas to write about our products and its features. I have to work closely with the technical writers to ensure the tone is friendly, the instructions and descriptions are clear and fun to read.
Most of the documentations you will find at http://docs.wedevs.com is written by me in my early days at weDevs. Support Engineers and Technical Writers do write and edit a lot and update the screenshots. But most of the time I have to administer the docs to ensure each of the doc is arranged properly, easily accessible and can be searched by anyone using search engines.
And the last and most important job, Network Maintenance!
Before joining weDevs, I worked for a Central Zone ISP as a Network Operations Center Executive. So, now I am responsible for making sure everyone at the office receives the adequte amount of internet bandwidth. The sentence that irritates me the most… “Badsha vai, net pai na!”.
Though I don’t like to hear that someone is having a problem connecting to the internet every other day, it brought me closer to my colleagues. I know all of their names, what they do, what room they sit on. So I am happy to travel all over the office. ?